Refund Policy

Last updated: April 28, 2024

At Franchisee A.I., a product by Senya Solutions Private Limited, we strive to ensure our customers are satisfied with the services we provide. However, we understand that there may be circumstances under which a refund is requested. This policy outlines how refund requests are handled to ensure fairness and customer satisfaction.

Refund Requests

If you are not satisfied with our service and believe you have a genuine and ethical reason for a refund, please contact us at info@franchisee.ai with the following information:

• Your full name and contact information
• Description of the service purchased
• The date of purchase
• The reason for requesting a refund

Evaluation of Requests

All refund requests are reviewed on a case-by-case basis. Our team will evaluate the details of your case, considering factors such as the nature of the service provided and your reasons for a refund. We aim to ensure that all requests are assessed fairly and ethically.

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Active Use: If the service has been actively used in a manner that indicates satisfaction and utilization of its features, including:
  • Consistent use over a period that demonstrates significant engagement with the service.
  • Intense, ad-hoc usage where the service’s capabilities are extensively utilized in a short period.
• Post-Service Delivery: If all agreed-upon services have been fully delivered to the customer’s satisfaction.

Response Time

We commit to responding to your refund request within 7 business days. We appreciate your patience as we thoroughly review each case.

Refund Approval

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 14 business days.

Contact Us

If you have any questions regarding our refund policy, please contact us at info@franchisee.ai.